Non-Emergency Medical Transportation Dispatcher
Sovereign Medical Transportation Sovereign Medical Transportation Gladstone, OR Gladstone, OR Full-time Full-time $23 - $26 an hour $23 - $26 an hour Job Title:
Non-Emergency Medical Transport (NEMT) Dispatcher Job Overview:
We are seeking a dedicated and organized individual to join our team as a NEMT Dispatcher.
In this role, you will play a crucial part in coordinating and facilitating the transportation of individuals with non-emergency medical needs.
The ideal candidate will possess excellent communication skills, exceptional organizational abilities, and the ability to work calmly in a fast-paced environment.
Responsibilities:
Dispatch Coordination:
Efficiently coordinate and schedule non-emergency medical transport services for individuals with varying personal and medical needs.
Liaise with drivers and clients to ensure timely and safe pick-ups and drop-offs.
Monitor transportation routes, making real-time adjustments to accommodate changes or delays.
Communication:
Act as the primary point of contact for clients, medical facilities, network partners and drivers.
Communicate effectively with drivers to relay important information, such as client preferences, special requirements, or changes to the schedule.
Provide clear instructions and assistance to drivers and ensure they are well-informed about their assignments.
Work closely with other office staff to organize maintenance and vehicle swapping at our local shop.
Record Keeping:
Maintain accurate and up-to-date records of transportation schedules, client details, and driver assignments.
Document any changes, delays, or issues that may arise during transportation to ensure a detailed record is maintained for upper management.
Problem Resolution:
Address and resolve or escalate any issues or concerns related to transportation services promptly and professionally.
Collaborate with drivers and clients to find solutions to unexpected challenges, ensuring a positive experience for all parties involved.
Quality Assurance:
Conduct regular review of on-time performance and customer satisfaction to ensure they meet quality standards and adhere to company policies.
Implement improvements to enhance the efficiency and effectiveness of the dispatching process.
Compliance:
Stay informed about and ensure compliance with local, state, and federal regulations governing non-emergency medical transportation services.
Provide support in maintaining proper documentation for random inspections by PBOT or other governing bodies in the NEMT space.
Qualifications:
High school diploma or equivalent; additional education or training in logistics or healthcare administration is a plus.
Proven experience in dispatching or coordination roles, preferably in a healthcare or transportation setting.
Excellent communication skills, both verbal and written.
Strong organizational and multitasking abilities, with attention to detail.
Proficient in using dispatch software and other relevant technology.
Ability to remain calm under pressure and make sound decisions in emergency situations.
Knowledge of medical terminology and transportation logistics is an asset.
Schedule Requirement:
Wednesday-Saturday 9:
30am-6:
00pm (Wednesday, Thursday and Friday) 3:
30am-4:
30pm (Saturday)
Benefits:
Competitive Wages Hybrid Work Schedule (Part Time Remote) 401K Matching Flexible Scheduling Available Flexible PTO Opportunities for professional development and advancement If you are a highly organized individual with excellent communication skills and you're into making a positive impact on people's lives, we invite you to apply for the NEMT Dispatcher role.
Let's make a difference together! Job Type:
Full-time Pay:
$23.
00 - $26.
00 per hour Expected hours:
35 - 40 per week
Benefits:
401(k) 401(k) matching Flexible schedule On-the-job training Paid time off Schedule:
12 hour shift 8 hour shift Day shift Morning shift Application Question(s):
What is your available start date? Education:
High school or equivalent (Required)
Experience:
Dispatching:
1 year (Required) Work Location:
Hybrid remote in Gladstone, OR 97027.
Estimated Salary: $20 to $28 per hour based on qualifications.
Non-Emergency Medical Transport (NEMT) Dispatcher Job Overview:
We are seeking a dedicated and organized individual to join our team as a NEMT Dispatcher.
In this role, you will play a crucial part in coordinating and facilitating the transportation of individuals with non-emergency medical needs.
The ideal candidate will possess excellent communication skills, exceptional organizational abilities, and the ability to work calmly in a fast-paced environment.
Responsibilities:
Dispatch Coordination:
Efficiently coordinate and schedule non-emergency medical transport services for individuals with varying personal and medical needs.
Liaise with drivers and clients to ensure timely and safe pick-ups and drop-offs.
Monitor transportation routes, making real-time adjustments to accommodate changes or delays.
Communication:
Act as the primary point of contact for clients, medical facilities, network partners and drivers.
Communicate effectively with drivers to relay important information, such as client preferences, special requirements, or changes to the schedule.
Provide clear instructions and assistance to drivers and ensure they are well-informed about their assignments.
Work closely with other office staff to organize maintenance and vehicle swapping at our local shop.
Record Keeping:
Maintain accurate and up-to-date records of transportation schedules, client details, and driver assignments.
Document any changes, delays, or issues that may arise during transportation to ensure a detailed record is maintained for upper management.
Problem Resolution:
Address and resolve or escalate any issues or concerns related to transportation services promptly and professionally.
Collaborate with drivers and clients to find solutions to unexpected challenges, ensuring a positive experience for all parties involved.
Quality Assurance:
Conduct regular review of on-time performance and customer satisfaction to ensure they meet quality standards and adhere to company policies.
Implement improvements to enhance the efficiency and effectiveness of the dispatching process.
Compliance:
Stay informed about and ensure compliance with local, state, and federal regulations governing non-emergency medical transportation services.
Provide support in maintaining proper documentation for random inspections by PBOT or other governing bodies in the NEMT space.
Qualifications:
High school diploma or equivalent; additional education or training in logistics or healthcare administration is a plus.
Proven experience in dispatching or coordination roles, preferably in a healthcare or transportation setting.
Excellent communication skills, both verbal and written.
Strong organizational and multitasking abilities, with attention to detail.
Proficient in using dispatch software and other relevant technology.
Ability to remain calm under pressure and make sound decisions in emergency situations.
Knowledge of medical terminology and transportation logistics is an asset.
Schedule Requirement:
Wednesday-Saturday 9:
30am-6:
00pm (Wednesday, Thursday and Friday) 3:
30am-4:
30pm (Saturday)
Benefits:
Competitive Wages Hybrid Work Schedule (Part Time Remote) 401K Matching Flexible Scheduling Available Flexible PTO Opportunities for professional development and advancement If you are a highly organized individual with excellent communication skills and you're into making a positive impact on people's lives, we invite you to apply for the NEMT Dispatcher role.
Let's make a difference together! Job Type:
Full-time Pay:
$23.
00 - $26.
00 per hour Expected hours:
35 - 40 per week
Benefits:
401(k) 401(k) matching Flexible schedule On-the-job training Paid time off Schedule:
12 hour shift 8 hour shift Day shift Morning shift Application Question(s):
What is your available start date? Education:
High school or equivalent (Required)
Experience:
Dispatching:
1 year (Required) Work Location:
Hybrid remote in Gladstone, OR 97027.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
